Starpix Customer Support & Help Center
Response SLA
Standard Turnaround Time
Within 24–48 HoursFrequently Asked Questions (FAQs)
1. How do I add my business details and logo to festival posters?
Open the Starpix app, tap on Profile → Edit Profile. Here you can enter your business name, mobile number, WhatsApp, email, address, website, and upload your official logo. Whenever you select any festival template, your custom business frame will automatically populate with your branding.
2. What benefits do I get with Starpix VIP Pass?
With an active VIP subscription, you get:
- Unlimited 100% watermark-free poster downloads.
- Full access to all exclusive festival frames, greetings, and political banners.
- High-definition (HD) image export.
- Priority customer support and ad-free experience.
3. How does AI Video generation work?
Our AI Video feature allows you to choose an animated template, select a portrait photo, and let our generative AI apply animated styling and background effects with festive music. Each generation uses AI credits, which can be acquired in the Buy AI Credits section.
4. How do I restore my purchase on a new phone?
Simply log into Starpix using the same mobile number registered during your initial purchase, or ensure you are signed into the same Google Play account on your Android device. Tap Profile → Restore Purchases to instantly sync your active VIP entitlements.
5. How do I permanently delete my account and data?
You can delete your account at any time either directly inside the app (Profile → Actions → Delete Account) or via our public Web Deletion Portal. Once verified via OTP, your account profile, personal info, custom frames, and creation history are permanently deleted from our active databases.
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